Cloud services provider ServiceNow established a subsidiary in Switzerland 10 years ago. One reason was to attract more Swiss companies to the software platform, Alain Badou reports.
In the middle of 2010, he and his then 13 colleagues took on a business promotion mission in Switzerland. Information Technology Service Management (ITSM) has often been the starting point for ServiceNow implementations. The clients were often the IT departments of large companies. Many insisted that the data be stored in Switzerland. The demand for fixtures on the premises continues. “The architecture of the ServiceNow platform allows for such special cases,” Badoux emphasized. In the meantime, the platform has been further expanded and developed, which does not change anything about its flexibility, as it has subsequently doubled.
According to the person in charge of Switzerland, today nearly 250 customers no longer necessarily insist that data be stored in Switzerland. “The Swiss data site still fits less than 50 percent,” Badoux says. Many also agree with data centers in the European Union or in Germany. There are only reservations about operating the systems in the USA. “There is not a single Swiss customer in our US data centers,” Badoux said. ITSM also accounts for less than 50 percent of new business today. Instead, customers automate and improve their business with the cloud solution – from customer service, onboarding of new employees, and service operations to industrial facility maintenance. For all the fears of crisis and recession, Badou saw no end to growth for his colleagues, who now number 100: “Demand in Switzerland is still high.”