London (CNN) – From COVID-19 to chaos, this year has been a rough year for aviation. In much of the Northern Hemisphere, the busy summer season has been plagued by delays and cancellations, while a new study in the United States this week reveals that airline passenger satisfaction is declining overall.
However, as we approach the quieter months of September and October, there was cause for celebration in London on Friday as industry leaders gathered at the Langham Hotel for the 2022 Skytrax World Aviation Awards, the first time the event has been held in person since 2019.
Skytrax, a UK-based airline and airport rating and review site, conducted over 14 million customer surveys in over 100 countries between September 2021 and August 2022 to find out which airline is currently the world’s preferred airline.
This year’s winner is no stranger to the podium. Newly crowned Qatar Airways has claimed the highest overall accolade seven times since the awards were presented in 1999. The Qatari national carrier also bagged eight other awards on Friday, including Best Business Class, Best Business Class and Best Class Dining Lounge business men. . There will be plenty to carry in your handbag.
Just two months ago, the company took first place in AirlineRatings.com’s ranking of the best airlines in the world.
Qatar Airways Group CEO Akbar Al Baker thanked his “wonderful employees” for their “continued dedication and leadership” and said, “Winning these awards in the same year that we celebrate our 25th anniversary is even more fun.”
Soon after receiving the award, he told CNN Travel that the secret to the airline’s continued success was: “Consistent service, consistent product, consistent passenger interest, and absolute dedication from everyone who works for the airline.”
Singapore Airlines, the world’s No. 2 new airline according to a Skytrax survey, also won nine awards, including Best Cabin Staff, Best First Class, Best First Class Seat and Best First Class Catering.
Emirates, the national carrier of the United Arab Emirates, came third, and was also honored for Best In-flight Entertainment, Best Economy Class, Best Economy Class Catering and Best Premium Economy Seat.
Japan’s ANA (All Nippon Airways) was ranked fourth and also named the world’s cleanest airline: a notable feat when two years of COVID-19 made customers particularly concerned about hygiene and hygiene standards. In addition, it won four other awards, including Best Airport Service.
Australian airline Qantas came fifth in a survey of more than 350 airlines in English, French, Spanish, Russian, Japanese and Chinese.
Delta Air Lines was the number one American airline, winning six categories of regional awards, while Turkish Airlines was the best airline in Europe, taking home four awards, including the title of Best Airline in Europe.
In one of the biggest surprises of the day, Irish airline Ryanair, which has never feared controversy in its 37-year history, triumphed for the first time in the awards, taking the title of Best Low-Cost Airline in Europe. This success with customers is due in large part to the fact that this summer it has become one of the most reliable airlines in the region, with relatively few flights canceled and even offering “rescue” flights in July and August to help people who have departed. Stranded due to the cancellation of their competitors.
Albertine Murasera, flight attendant at Rwandan Airlines, who won the award for Best Air Crew Service in Africa, said the honor will encourage the company to continue raising its bar.
Since it’s an award for “best employees, it’s a huge win for us,” he told CNN. “It will encourage us to continue taking care of our passengers.”
Edward Plaisted, CEO of Skytrax, said that while the awards celebrate the best in aviation, the industry is still grappling with difficulties related to the virus, staff shortages and rising fuel prices due to the conflict in Ukraine.
“Overall, this was not the happiest of times in many ways,” he told those in attendance at the ceremony.
Airlines pay no registration fee to be eligible for awards and all survey and award ceremony costs are paid by Skytrax. To see the full list of winners, visit the Skytrax website.
The 20 best airlines in the world in 2022 according to Skytrax
- Qatar Airways
- Singapore Airlines
- ANA (All Nippon Airways)
- Qantas Airways
- Japan Airlines
- Turkish Airlines
- Air France
- Korean Air
- Swiss International Airlines
- British Airways
- Etihad Airways
- China Southern Airlines
- China Airlines
- Cathay Pacific
- air eva
- Virgin Atlantic
- Best cabin crew in the world: Singapore Airlines
- Best airline in the world for cabin cleanliness: Anna All Nippon Airways
- World’s Best Independent VIP Lounge: Premium Plaza
- World’s Best Business Class Lounge: Virgin Atlantic
- World’s Best Leisure Airline: Sun Express
- Best Low-Cost Airline in the World/Asia: Air Asia
- Best Low-Cost Airline in Europe: Ryan Air
- Best Low-Cost Airline in North America: Southwest Airlines
- Best Low-Cost Airline in Africa: Fly Sapphire
- World’s Best Low-Cost Long Distance Airline: scooter
- The best airline in the world in terms of class
- First Class: Singapore Airlines
- Business Class: Qatar Airways
- Premium Tourist: Virgin Atlantic
- Tourist: UAE